Welcome to GiftPlog. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General

GiftPlog ("we," "us," or "our") operates this website. Throughout the site, the terms "you" and "your" refer to the user or customer.

We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes. Your continued use of the site after any modifications constitutes acceptance of those changes.

2. Products & Personalization

Many of our products are personalized or customized to your specifications. Because these items are made just for you:

  • Please review all personalization details carefully before submitting your order

  • Once production begins, personalized items cannot be modified or cancelled

  • Personalized items are non-returnable and non-refundable unless defective or incorrect due to our error

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that your device's display will be precise.

3. Orders & Payment

By placing an order, you agree to provide current, complete, and accurate purchase information. We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability

  • Errors in pricing or product descriptions

  • Suspected fraud or unauthorized transactions

Payment must be received in full before production begins. All prices are listed in the currency shown at checkout and are subject to applicable taxes and shipping fees.

4. Pricing & Availability

Prices and availability of products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. In the event of a pricing error, we will contact you to confirm your order or cancel it with a full refund.

5. Shipping & Delivery

Please refer to our Shipping Information page for detailed shipping options, carriers, and estimated delivery times.

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or other factors beyond our control.

Once your order is shipped, ownership and risk of loss transfer to you upon delivery to the carrier.

6. Returns & Refunds

Please refer to our Refund, Return & Exchange Policy page for detailed information on eligibility and how to request a return.

To summarize:

  • Cancellations are accepted only before production begins

  • Personalized items cannot be returned unless defective or incorrect due to our error

  • We cover return shipping costs for wrong items, damaged products, or quality issues

7. Customs Duties & Taxes

For international orders, customs duties and taxes may apply. These fees are determined by local customs authorities and are the responsibility of the customer.

Please refer to our Shipping Information page for more details on customs and duties.

8. Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and product designs, is the property of GiftPlog or our licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or commercially exploit any content without our express written permission.

9. User Conduct

You agree not to use our website for any unlawful purpose or to violate any applicable laws or regulations. Prohibited activities include but are not limited to:

  • Attempting to interfere with the operation of the site

  • Uploading harmful code or malware

  • Impersonating another person or entity

  • Collecting user information without consent

10. Limitation of Liability

To the fullest extent permitted by law, GiftPlog shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website, including but not limited to:

  • Delays in shipping or delivery

  • Errors in personalization provided by the customer

  • Damages resulting from improper use of products

Our total liability shall not exceed the amount paid for the product in question.

11. Indemnification

You agree to indemnify and hold GiftPlog harmless from any claims, damages, or expenses arising from your violation of these Terms of Service or your misuse of our products or website.

12. Privacy

Your privacy is important to us. Please refer to our Privacy Policy page for information on how we collect, use, and protect your personal data.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where GiftPlog operates, without regard to conflict of law principles.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: shop@giftplog.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)