We want you to love your GiftPlog purchase. If something isn't quite right, we're here to help. Please review the guidelines below to understand your options.

How It Works

This policy applies from the date of purchase. Depending on your order status and the reason for your request, different coverage may apply.

Order Status & Refund Eligibility

 
 
Order StatusRefund Eligibility
Awaiting ProductionFull refund available. You may cancel your order at this stage.
In ProductionOnly shipping costs will be refunded (for non-production issues).
ShippedNo refund for non-production issues.
DeliveredNo refund, return, or exchange for non-production issues.

Please note: Personalized items are one-of-a-kind and cannot be returned or exchanged.

Full Coverage – We Take Responsibility

GiftPlog will cover return shipping costs and provide a full refund in the following situations:

  • You received the wrong item or order

  • Your item arrived broken or damaged

  • The product quality is poor or defective

  • The custom content you received does not match what you provided

How to Request a Refund or Return

  1. Contact our customer service team to request return authorization.

  2. Follow the instructions provided by our representative.

  3. Once your return is approved and received, we will process your refund.

Cancellation Policy

Once your order enters production, we immediately begin working on personalized items. If you wish to cancel after production has started, only the shipping cost will be refunded.

Policy Updates

GiftPlog reserves the right to update this policy at any time. Any changes will be posted on this page. If you have questions, please reach out to our customer service team we're happy to help.